Premium After-Services
Your satisfaction is our ultimate commitment. Experience our gold-standard support services.
Contact Support
Priority Hotline
+86 185-536-54726 (24/7 for urgent cases)
Email Support
[email protected] (Guaranteed reply in 12h)
Warranty Process
1. Submit Request
Complete our online concierge form with product details and issue description.
2. Receive Service Code
You'll get a VIP service number within 24 business hours.
3. Secure Shipping
We arrange insured courier pickup for your convenience.
4. Real-time Updates
Track service progress through your private client portal.
Support FAQ
Our premium service includes dedicated account managers, expedited 48-hour turnaround for most repairs, and white-glove shipping handling. All premium service customers also receive complimentary annual maintenance checks.
Products registered within 30 days of purchase automatically qualify for our 3-year extended warranty. Simply complete the product registration on our website and maintain annual service records.
We are on your services all the time
We welcome the opportunity to explore a strong partnership.
Professionally
Friendly
Sincerely
With Prime’s extensive industry experience, we promote the development of metal parts processing technology through knowledge sharing. Whether you’re learning the basics of stamping, CNC machining, or die casting—or handling complex custom requirements—Prime provides professional insight and reliable support at every stage.
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